Hello! I have a problem that I have not been able to solve, you see, when I enter Templates - I select any one for example jd_bizx_light and finally template options, a window opens and tries to load the helix options, however it closes and only shows the home without the options from helix, Sometimes it just loads the helix options and leaves blank where home should be. can you help me?

Hello,

Please share site login details at This email address is being protected from spambots. You need JavaScript enabled to view it. with forum link.

Thanks,
Chandan

Hello! I already sent the email with the information you requested, thank you very much for your support.

Replies on email. Please check your inbox.

I checked. I don't think so it's a template related issue. For more testing please share the site backup file on smail email address.

Hi Chandandeep, I already sent the link with the backup of my website to your email, thank you very much for the effort!

Got the link and reply on same email.

HELLO chandan, months ago you were helping me with problems that I have on my website, unfortunately since I bought the template I have not been able to use it because I can not solve the problems that I mentioned, also I can not modify any helix configuration since does not allow it, do you think you can help me?

Hello,

Sorry for the late reply. I download the .jpa file try to extract but it's not extracting successfully.
Please share the backup in .zip format.

www.akeeba.com/documentation/akeeba-back...rchiver-engines.html

Thanks,
Chandan