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TOPIC: MAJOR ISSUE

MAJOR ISSUE 1 week 2 days ago #23110

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Guys i have MAJOR problem, my client site seems to have reverted BACK to it's default state, all my changes and edits have gone and now my clients site, well, is NOT their site anymore????

I have NO idea how this has happened and require urgent assistance please!!!
If you can be anything in this world, be kind!
Last Edit: 1 week 2 days ago by ImageVillage.
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MAJOR ISSUE 1 week 2 days ago #23111

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Hey Mark,

You client must have done something (not sure what), but JD builder or Astroid wouldn't automatically make any changes to revert back to the default layout.

Thank You,
Chetan
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MAJOR ISSUE 1 week 1 day ago #23148

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Hey Chetan, absolutely not, client doesn't have access to the backend and we had not changed anything. It's like it's reverted to an older cached version or something. We had seen the site in the morning with the client and went back later, logged into the Admin area and then saw that the frontend had changed. No-one had been on the site or edited anything, 100%.

The site reverted to a default template state, even most of the text that was changed has reverted back to the default template.
If you can be anything in this world, be kind!
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MAJOR ISSUE 1 week 1 day ago #23151

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Hi Mark,

Not sure what to say here. Perhaps share the link to the site or something?

Thanks,
Chetan
Thank You,
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MAJOR ISSUE 1 week 1 day ago #23160

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I can remember this happening before but cannot remember when it was, honestly without any help it seems that the template just reverted to the default template. Everything has gone, even my client was of course VERY shocked. Even he said how could you have changed all the content THAT quickly, we had viewed it less than an hour before, went to edit some content (which is why we had the meeting) and BOOM, original template content was showing!!!! Bizarre enough it was ONLY the homepage.
If you can be anything in this world, be kind!
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