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TOPIC: error-page when trying to access jd-builder\page

error-page when trying to access jd-builder\page 4 weeks 21 hours ago #25508

  • marser
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dear all!

I have a major problem with the latest jd-builder version.

When trying to enter the "pages" submenu, the Joomla Admin-page keeps "loading" for a while, ending up in a page simply saying "Error".
After this, I have to close all brower-instances and reopen, login again and can work with the joomla installation so far - until I try to access jd-builder\pages again.

To make sure there is no conflict with any other components or an error in the installation, I've set up a complete new plain joomla on a test-site without any configurations and ad-ons or anything.
Then I've installed the latest jd-builder from the scratch, having exactly the same problem.

So, I have: a clean installation of
• joomla! 3.9.22 Stable 6-October-2020
• Joomla Platform 13.1.0 Stable 24-Apr-2013
• PHP version 7.3.11 on Linux kpw02 4.4.238-1
• mysql 5.7.32-log
• JD Builder 1.10.1 with the latest update

appreciating your feedback very much and best regards from Austria!
Marcus
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error-page when trying to access jd-builder\page 4 weeks 18 hours ago #25516

  • nishtha
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Hi,

Please share a screenshot of where you are seeing the error.

Thanks,
Nishtha
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error-page when trying to access jd-builder\page 4 weeks 18 hours ago #25519

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Dear Nishtha,

please find attached screenshot. - It's just displaying "error" in upper left corner of the page.

best regards,
Marcus
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error-page when trying to access jd-builder\page 3 weeks 6 days ago #25541

  • marser
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Anyone any idea on that? As this problem is easily reproducable with any of the latest versions, also on clean, new installations, I'm expecting more people having this issue, although I did not find any fitting reports... :dry:
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error-page when trying to access jd-builder\page 3 weeks 6 days ago #25546

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Hi,

This is strange because it's been quite a few days since the last update and this the first time someone has reported this issue.

If you still aren't able to resolve it then please share your site login details on This email address is being protected from spambots. You need JavaScript enabled to view it. along with the forum link, so we can check what the issue is exactly and help install the JD Builder for you.

Thanks,
Nishtha
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error-page when trying to access jd-builder\page 3 weeks 6 days ago #25547

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Dear Nishtha,

thanks a lot for your reply. The same issue already appeared on the later versions as well. I've just done a new installation with the latest update to make sure, not to report a solved issue.

Mail with credentials is on the way.

best regards,
Marcus
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error-page when trying to access jd-builder\page 3 weeks 6 days ago #25561

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Thank you for the details, will revert back with the solution shortly.

Thanks,
Nishtha
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error-page when trying to access jd-builder\page 3 weeks 5 days ago #25577

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Hi,

We tried to debug the problem, but it doesn't seem to be a JD Builder related issue because not just builder-pages but any other menu page in the backend be it contacts(www.screencast.com/t/KumyYJgMp4n4) or the menu(www.screencast.com/t/dhpPGAepXM) nothing is accessible what we can see.

So we would suggest you contact your server provider or trying accessing the backend after uninstalling JD Builder and then check if you can access other Joomla menus.


Thanks,
Nishtha
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error-page when trying to access jd-builder\page 3 weeks 5 days ago #25582

  • marser
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Thanks Nishtha,

unfortunatly I have to disagree.
All Menues (as far as I found out yet) are working fine - until you once try to open JD Builder \ Pages.

Please see attachend screenshots of these menues you tried to access.




On your screenshots I can see that you already have opened another instance of the page. After crashing the page by opening JD Builder \ Pages you have to close all instances of the browser, relogin again and then you should be able to access the other menues - until you try to open the pages....

Another funny thing by the way: If you go to Menus - mainmenu - add a new JD Builder single page - create an new page -> JD Builder Pages obviously seam to work...

best regards,
Marcus
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error-page when trying to access jd-builder\page 3 weeks 2 days ago #25648

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Hi,

Like I said earlier we did not open the JD builder menu first, as we tried to navigate to other menus they didn't seem to work for us. So we think its some issue with your server provider, no other user reported this.

Try uninstalling the JD Builder package and check if you face such an issue again and let us know then.

Thanks,
Nishtha
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