Dear All,

After te latest update the video element isn't working any more.
I have on our site a impression video, this video starts automatic and play's in a loop.
On the backend the video is playing but at the front notting happend.

See Miata at Summertime (at the bottom of this page)

is this a known problem ?
if yes, how can i solve this problem

Grtz Manfred

Hi,

I don't see a section with video on your website (perhaps you disabled it temporary). Can you create a new page and add a video background for us to see and debug why it's not working.

Thanks,
Chetan

thank you for your help.

i have created a new page with the same video, and there the video works wel (for now)
test page video

on my standard homepage there is a element for the video see below


i hope you can help me,
Maybe i can make a new element for the video. i haven't tried yet.

update 3/1/21 :

I have add a new row with a second (other)video and this one also doesn't show on the frontpage.

See Miata at Summertime (at the bottom of this page)

Works for me!
Has some buffering as the movie is very large at 254MB.
Try reducing the size.

Hi,

Talking about this page both the videos here are working fine. (www.screencast.com/t/IwzROiBusXff)

If not these then which videos are not working here then?

Thanks,
Nishtha

Dear Nishtha,

Strange, I tryed on several browsers and several computers / phone / ipad............
and never see the video
on the mac book pro ( chrome and safari ) no video
Iphone (chrome and safari) no video
Ipad (chrome and safari) no video
PC windows 10 - (chrome and edge) no video

Which browser do you use ?

i hope we can solve this problem

Hey,

I checked this on Windows 10 PC and Chrome browser.

Is it only not working on iOS devices?

Thanks,
Nishtha

Hi,

I have tried to understand why things are not working like we expect.
Also tried in Private mode - not working
Sometime the switch to an other language triggers the video to show up

the most strange thing is, in the back-end the video is show up well.

Thnks
Manfred
PS, i Also answered the mail

Hi,

Replied for the same on mail.

Thanks,
Nishtha