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TOPIC: (SOLVED) LIVE PREVIEW NOT LOADING IN JD BUILDER PRO

LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 3 weeks ago #27662

  • hawklou
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Hello,
Since updating JD Builder Pro, I'm not able to load the live preview? I have asked my developer to check the technical requirements as per your spec. Here is what he has said:
once the looping loading gif appears, the console is constantly throwing the error message 'Uncaught TypeError: $JDB is not a function'.
All the technical requirements below are set as appropriate.
The VM is running Ubuntu 20.04 with MySQL 8.0.22 and PHP 7.4.
The URL of the dev website is as follows: 52.56.109.166/
Using Astroid Framework Version 2.4.1 and JD-New York template version 3.1
We have also tried a fresh install of JD Builder Pro.

I have another staging environment where it's working fine, so I'm a bit miffed. Any help much appreciated.

Thank you...
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 3 weeks ago #27682

  • nishtha
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Hi,

Well looking at the dev site, it seems to be working just fine. Did you manage to solve this?
If not then please share a screenshot of what error do you face.

Thanks,
Nishtha
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 3 weeks ago #27686

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Hello Nishtha,

Thank you for your reply, the problem is in JD Builder itself, the page displays fine front end, however, I'm not able to edit any pages as the live preview won't load? I have added a screenshot.

Many thanks
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 3 weeks ago #27693

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Hi,

Please share a screenshot of the console window of the live preview screen as well, if there is any error there.

Thanks,
Nishtha
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 3 weeks ago #27696

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Hi Nishtha,

I'm sorry but I don't know how to do what you are asking, my developer has recorded the error on the console which was detailed on my first post? We have tried reinstalling, clearing cache creating a new page, but still, I am unable to edit any pages as the live preview is stuck and just won't load. :-( Please help. Thank you
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 3 weeks ago #27698

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Hi,

Ok no problem, in that case please share us your website details on This email address is being protected from spambots. You need JavaScript enabled to view it. so we can test the issue and provide you a solution to this. Please do share this forum link along with the mail so it becomes easy for us to find you.

Thanks,
Nishtha
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 2 weeks ago #27711

  • hawklou
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Thanks Nishtha,

I have sent details as requested.

Kind regards

Louise
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 2 weeks ago #27716

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Yes I got it will review this and let you know!

Thanks,
Nishtha
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 2 weeks ago #27808

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Hi Nishtha,

Have you been able to review my issue, please? I really need a solution asap as I can't edit any pages? I look forward to hearing from you.
Many thanks

Louise
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LIVE PREVIEW NOT LOADING IN JD BUILDER PRO 8 months 2 weeks ago #27817

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Hi,

Sorry for the delay I have shared your issue to the developer let me just get an update from him and then I'll let you know.

Thanks,
Nishtha
Thank You,
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