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TOPIC: Pro version not working.

Pro version not working. 2 months 4 weeks ago #30389

Hello! I'm having problems with the pro version. I am trying to use the blocks and the templates (the pro ones) and I keep getting the message "go pro". I must say that I have been working with the helix ultimate template with no problem until now. And I have used some sections of the pro templates also with no problem until now.

I'm adding some screenshots.

Website's URL: teep.org.mx/
Joomla version: 3.9.28.
Template version: Helix ultimate 1.1.4
Subscription Period: 2021-05-17 — 2022-05-17
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Pro version not working. 2 months 3 weeks ago #30421

  • chandandeep
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Hello,

Make sure you are using the Licence key. This video will help you.
docs.joomdev.com/article/how-to-manage-l...keys-for-jd-builder/

Thanks,
Chandan
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Pro version not working. 2 months 2 weeks ago #30526

I'm using the license key. I was using it since I got the pro version.
Still having the problem.
Thank you.
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Pro version not working. 2 months 2 weeks ago #30534

Hello again!
My personal solution was this: I revoked the license key and I created a new one (to the same website, I only have the pro version for one website, and nope, I was not trying to use it in another website, just in case). So the pro version is now working fine.
Thanks for your time.
Cheers!
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Pro version not working. 2 months 2 weeks ago #30550

  • semnaveen
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Hello,

I am sorry for your inconvenience.

We have a small bug and now it is fixed

Now you will not face any such issue in the future.

Thanks.
Naveen
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