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TOPIC: SP Page Builder is not saving pages anymore

SP Page Builder is not saving pages anymore 5 months 2 days ago #22457

  • DanielS77
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Hello, out of nothing, I cannot save pages anymore. It all started, when I was working in a page of SP Page Builder, it did not save and even destroyed the whole content in this particular site.

My page is www.compositeslounge.de - a domain redirecting at my server www.schaefer-web.net/joomla_01/jd_confer...ckstart_v1/index.php
My version is PRO 3.3.6. The language is in German, so I am translating the error messages, buttons and texts may be different in your original English version.
The error message is coming, when I try to save in a page: "leave website? your changes are not going to be saved." and then the Buttons "leave" and "stay". When I press "leave", no changes are saved of course.
when I press "export" for backup reasons, it does not export the .json file, but a index.php with that: "Service Unavailable - The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."
And now interesting: when I press "close" in the page menu, it does not close the page and goes back to the pages overview, but also downloads the index file with the error message!

My site is running with ssl, so I went to the main documentation page and followed this instruction: www.joomshaper.com/documentation/sp-page...entation-heading-1_9

here my .htaccess file:
##
# @package Joomla
# @copyright Copyright (C) 2005 - 2017 Open Source Matters. All rights reserved.
# @license GNU General Public License version 2 or later; see LICENSE.txt
##

##
# READ THIS COMPLETELY IF YOU CHOOSE TO USE THIS FILE!
#
# The line 'Options +FollowSymLinks' may cause problems with some server configurations.
# It is required for the use of mod_rewrite, but it may have already been set by your
# server administrator in a way that disallows changing it in this .htaccess file.
# If using it causes your site to produce an error, comment it out (add # to the
# beginning of the line), reload your site in your browser and test your sef urls. If
# they work, then it has been set by your server administrator and you do not need to
# set it here.
##

<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin 'origin-list'
Header set Access-Control-Allow-Credentials true
</IfModule>

## No directory listings
<IfModule autoindex>
IndexIgnore *
</IfModule>

## Can be commented out if causes errors, see notes above.
Options +FollowSymlinks
Options -Indexes

## Mod_rewrite in use.

RewriteEngine On

## Begin - Rewrite rules to block out some common exploits.
# If you experience problems on your site then comment out the operations listed
# below by adding a # to the beginning of the line.
# This attempts to block the most common type of exploit `attempts` on Joomla!
#
# Block any script trying to base64_encode data within the URL.
RewriteCond %{QUERY_STRING} base64_encode[^(]*\([^)]*\) [OR]
# Block any script that includes a <script> tag in URL.
RewriteCond %{QUERY_STRING} (<|%3C)([^s]*s)+cript.*(>|%3E) [NC,OR]
# Block any script trying to set a PHP GLOBALS variable via URL.
RewriteCond %{QUERY_STRING} GLOBALS(=|\[|\%[0-9A-Z]{0,2}) [OR]
# Block any script trying to modify a _REQUEST variable via URL.
RewriteCond %{QUERY_STRING} _REQUEST(=|\[|\%[0-9A-Z]{0,2})
# Return 403 Forbidden header and show the content of the root home page
RewriteRule .* index.php [F]
#
## End - Rewrite rules to block out some common exploits.

## Begin - Custom redirects
#
# If you need to redirect some pages, or set a canonical non-www to
# www redirect (or vice versa), place that code here. Ensure those
# redirects use the correct RewriteRule syntax and the [R=301,L] flags.
#
## End - Custom redirects

##
# Uncomment the following line if your webserver's URL
# is not directly related to physical file paths.
# Update Your Joomla! Directory (just / for root).
##

# RewriteBase /

## Begin - Joomla! core SEF Section.
#
RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
#
# If the requested path and file is not /index.php and the request
# has not already been internally rewritten to the index.php script
RewriteCond %{REQUEST_URI} !^/index\.php
# and the requested path and file doesn't directly match a physical file
RewriteCond %{REQUEST_FILENAME} !-f
# and the requested path and file doesn't directly match a physical folder
RewriteCond %{REQUEST_FILENAME} !-d
# internally rewrite the request to the index.php script
RewriteRule .* index.php [L]
#
## End - Joomla! core SEF Section.

can you please help me???

Of course I could reinstall SP - but I cannot save my pages. The one I really need to export and backup is the one you see, the "Start" page.
Last Edit: 5 months 2 days ago by DanielS77. Reason: added content
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SP Page Builder is not saving pages anymore 5 months 2 days ago #22458

  • admin
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Few tips:
Try looking into the console or enabling error reporting and see if you can find anything.
If there were any changes done recently to your website, try reverting those, like PHP version change or something.
docs.joomdev.com/article/i-am-getting-a-500-error-what-do-i-do/
docs.joomdev.com/article/my-joomla-backe...-stuck-what-do-i-do/

Thanks,
Chetan
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.
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SP Page Builder is not saving pages anymore 5 months 2 days ago #22459

  • DanielS77
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thak you but I am not that sophisticated ... how do I export / save my main page I built in SP or where can I find it o the server?
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SP Page Builder is not saving pages anymore 5 months 2 days ago #22460

  • DanielS77
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I cannot even make a proper new page, adding a section works but when I want to fill the row, I will not save the page anymore...
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SP Page Builder is not saving pages anymore 5 months 1 day ago #22477

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Daniel,

I am not sure what the issue is or what caused it. I'd suggest checking to see if you can backup your site to an earlier date.

Thanks,
Chetan
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.
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