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TOPIC: (SOLVED) A Few Major Issues

A Few Major Issues 2 months 3 weeks ago #16541

  • ImageVillage
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1: When in mobile view the back arrows do not work on the mobile menu so you cannot navigate back
2: On desktop/tablet views the mobile menu appears on the lefthand side of the screen but not fully loaded
3: No way for users to login in mobile view and adding a login link just shows a white page
4: Some menus are just showing white pages and not loading any content
5: Logo still loading on top of the mobile menu (should have been fixed on template update by now)
If you can be anything in this world, be kind!
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A Few Major Issues 2 months 3 weeks ago #16579

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20 hours and STILL no response!
If you can be anything in this world, be kind!
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A Few Major Issues 2 months 3 weeks ago #16580

  • Lalit Kumar
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Hello,

Sorry for the late reply but we checked your issue there are few bugs and we are working on this.
And hopefully, we will give an update with fixes in one week.

Thanks,
Lalit
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If you like our support and products, tweet us at joomdev and let the world know about it.
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The following user(s) said Thank You: ImageVillage

A Few Major Issues 2 months 3 weeks ago #16593

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Hi Lalit,

I appreciate the response but 1 week is not possible, this is a live site and peak season for events for my client and the website is causing major issues for customers, we need this sorting out urgently and I do mean urgently. We are experiencing a high level of customer complaints which is reflecting very badly on my client and they are losing serious amounts of money which is obviously coming back on me. I know you guys are busy but I REALLY need this sorting as a serious priority please. 1 week is just not possible for us to wait.
If you can be anything in this world, be kind!
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A Few Major Issues 2 months 3 weeks ago #16595

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Let me see what we can do better here Marc.

Thanks,
Chetan
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If you like our support and products, tweet us at joomdev and let the world know about it.
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A Few Major Issues 2 months 3 weeks ago #16598

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Thanks Chetan, I need this sorted really urgently!
If you can be anything in this world, be kind!
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A Few Major Issues 2 months 2 weeks ago #16630

  • chandandeep
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Hello,

We will release the JD ServX template update within next 24 hrs from now.

Countdown Started

Thanks,
Chandan
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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A Few Major Issues 2 months 2 weeks ago #16647

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Hi Chandan, I really appreciate the help on getting this sorted, I need it so urgently, this is causing absolute nightmares with mobile users and losing sales. I didn't realise the mobile menu was that bad tbh.

Anyway, appreciate the update, thank you and have a great day!
If you can be anything in this world, be kind!
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A Few Major Issues 2 months 2 weeks ago #16651

  • chandandeep
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Hello,

We released the JD ServX v1.2. Please download and install it.

Note: Take a site backup before update.

Thanks,
Chandan
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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A Few Major Issues 2 months 2 weeks ago #16656

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Still not fioxed.

Cleared cache and tested on mobile.

Logo still shows on-top
Menu does not allow you to go back from sub-menus, it now just collapses the menu
If you can be anything in this world, be kind!
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