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TOPIC: File Attachment doesn't attach file

File Attachment doesn't attach file 1 week 1 day ago #13765

Hi
In the form layout I have added a file upload section in the JD Simple Contact Form. The file upload section doesn't actually work. I have tried to upload a file and it doesn't attach to the form. I have tested with a number of file types and also added in docx, doc, DOCX, DOC and nothing attaches. I tested it a number of times sending the form to my own email and added attachment. When I receive the contact form to my email it does not include the attachment.

Is there something wrong with the file upload feature??
Attachments:
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File Attachment doesn't attach file 1 week 1 day ago #13766

Also all forms that are received automatically go to junk mail box in my email. i have indicated these are not spam and safe but they still continue to go to junk mail.
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File Attachment doesn't attach file 1 week 17 hours ago #13782

  • akash
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Hello,

Can you post the link of your contact form here so I can check as the Contact form is working fine at our end.

Note: Check if you have specified the valid file size in System > Global Configuration > Media > Maximum Size (in MB).

Regarding your Junk Mail Query,
There are so many factors which come into play when dealing with a contact form's emails. Email services treat the incoming emails as spam when they're not from a valid source. Some solutions you can try:

1. Try adding the source contact email in your email account.
2. You can create rules in Gmail to filter particular type of emails.

Let me know if it worked.

Thanks
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Last Edit: 1 week 17 hours ago by akash.
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File Attachment doesn't attach file 6 days 9 hours ago #13816

Contact form here - www.eliteservicesgroup.com.au/index.php/contact/contact-2

I have the media > maximum file set to 100MB so that should be fine.
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File Attachment doesn't attach file 5 days 17 hours ago #13832

  • akash
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The form is working great at our end. Must be some server issue.
Can you share your login details on This email address is being protected from spambots. You need JavaScript enabled to view it.?
So, I can look into the matter.

If you do send the login details, please post back here so I can check. :)

Thanks.
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.
Last Edit: 5 days 17 hours ago by akash.
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File Attachment doesn't attach file 5 days 15 hours ago #13840

  • sudhirsingh
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Hello,

Thank you for using the JD Simple Contact Form and sharing screenshots..
I observed that you're using an old JD Simple Contact Form.
Please update your form with new features and improvements.

Do let me know if this work.

Thanks,
Sudhir
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File Attachment doesn't attach file 4 days 7 hours ago #13863

Thank You.

I updated the form. When uploading the file on the form the name comes up of the file which it didn't do before. However I checked my email again and the attachment still wasn't included. The filled in form is received but the attachment just doesnt get emailed across.
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File Attachment doesn't attach file 1 day 16 hours ago #13900

  • sudhirsingh
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Can you share your login details on This email address is being protected from spambots. You need JavaScript enabled to view it.?
So, I can check the issue related to your end.
If you do send the login details, please post back here so I can check.

Thanks.
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.
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