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TOPIC: File attachment does not work

File attachment does not work 8 months 1 week ago #19696

  • mschaller
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Hello,
I have installed version 1.4 and everything works fine except the file upload. When I submit a form with a file attached I receive a success message. However, the file is not attached to the mail that is sent. What am I doing wrong?

Thanks in advance.
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File attachment does not work 8 months 1 week ago #19702

  • nishtha
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Hi,

Please confirm that the file format you are uploading is supported by your Joomla & matches the size limit.

Thanks,
Nishtha
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File attachment does not work 8 months 1 week ago #19716

  • mschaller
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Hi,
allowed file types are: bmp,csv,doc,gif,ico,jpg,jpeg,odg,odp,ods,odt,pdf,png,ppt,swf,txt,xcf,xls,BMP,CSV,DOC,GIF,ICO,JPG,JPEG,ODG,ODP,ODS,ODT,PDF,PNG,PPT,SWF,TXT,XCF,XLS
Max size:
10 MB
I tried a 2MB PDF and a 0,4MB png and none of them worked.

Would be so glad if you can help.
Thanks, Martina.
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File attachment does not work 8 months 1 week ago #19734

  • nishtha
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Could you please share the site's link where you have the form will have to see if there any field which is not allowing that.

Thanks,
Nishtha
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

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File attachment does not work 8 months 1 week ago #19742

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File attachment does not work 8 months 1 week ago #19770

  • akash
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Hi Martina,

Thanks for using the JD Simple Contact Form. I just checked the form at your website and uploaded both png and pdf and it seems to work fine.
Both emails are sent with attachments.

Have a look in your email if you had received any emails from "This email address is being protected from spambots. You need JavaScript enabled to view it." with the attachments and let me know.

Thanks,
Akash
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File attachment does not work 8 months 1 week ago #19771

  • mschaller
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Hi Akash,

thanks for testing. I have received two emails but there are no attachments (see screenshot). And there are no files in the tmp folder of the website.

Hope you can help.
Attachments:
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File attachment does not work 8 months 1 week ago #19775

  • akash
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Martina,

I just tested the form and it's working fine at my end with both (png, pdf) attachments.
Can you share your site login details, so I can have a look at what exactly is going on?

Thanks.
Thank You,
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File attachment does not work 8 months 1 week ago #19776

  • mschaller
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Hi Akash,
can you please share an email address so I don't have to share the details public?
Thanks
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Recusandae Ut id optio dignissimos nisi dolorem sit aliqu 8 months 1 week ago #19778

  • akash
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Forgot to include the email, how stupid of me :lol:

Send the credentials here: This email address is being protected from spambots. You need JavaScript enabled to view it..
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Last Edit: 8 months 1 week ago by nishtha.
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