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TOPIC: unable to load/change images in jd tour (tour gallery)

unable to load/change images in jd tour (tour gallery) 5 months 3 weeks ago #29677

  • gitravel
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Hello, I can't change image anymore on tour gallery detail, please see attachment.

I can't find any error except "file not supported"

Thanks
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unable to load/change images in jd tour (tour gallery) 5 months 2 weeks ago #29697

  • chandandeep
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Which format are you uploading?
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unable to load/change images in jd tour (tour gallery) 5 months 2 weeks ago #29707

  • gitravel
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Hello I can't upload nothing in details tab (I see "undefined" please see screenshot). It works in the thumbnail, instead.

The only way is to put manually the image path, directly in the blank space.
Thanks
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unable to load/change images in jd tour (tour gallery) 5 months 2 weeks ago #29713

  • chandandeep
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You only upload the image in that popup.

No .zip or folder
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unable to load/change images in jd tour (tour gallery) 5 months 2 weeks ago #29716

  • gitravel
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Sure, but I CAN'T upload any image :side: ;)
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unable to load/change images in jd tour (tour gallery) 5 months 2 weeks ago #29719

  • chandandeep
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Please send the site backend login details to This email address is being protected from spambots. You need JavaScript enabled to view it. with the forum link. So I can confirm it.
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unable to load/change images in jd tour (tour gallery) 5 months 2 weeks ago #29781

  • chandandeep
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Thanks for the site login details. I have tested the image upload is working fine.

See the video.
www.screencast.com/t/C4bxYYa3F
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unable to load/change images in jd tour (tour gallery) 5 months 2 weeks ago #29782

  • gitravel
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Hello, only in the thumbnail, I know, but not in the details page, see my screencast:

www.loom.com/share/bd2a1e0266744141b7e16a26fd0fade3

thanks
Francesco
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unable to load/change images in jd tour (tour gallery) 5 months 1 week ago #29793

  • chandandeep
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Are you using 3rd party extensions for the media manager? If the answer is yes. then disable it and upload the image.
If the image upload successfully. Then the problem is in the 3rd party extension.
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unable to load/change images in jd tour (tour gallery) 5 months 1 week ago #29797

  • gitravel
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Hello, no, I do not use other extensions for image upload
Thanks
Francesco
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