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TOPIC: (SOLVED)Update Problems

Update Problems 4 months 4 weeks ago #27354

  • Mike
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Good morning from Munich

At the moment it is impossible to update any extensions or the JD Builder Package. I have already updated the template from 3.0 to 3.1 but still can't update neither extensions nor JD Builder...

Any hints for me?

Thank you for your help and support

Mike
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Update Problems 4 months 4 weeks ago #27357

  • nishtha
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Hey Mike,

Do you encounter any error message when you try to update other extensions, if yes then please share screenshots of that.

Thanks,
Nishtha
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Update Problems 4 months 4 weeks ago #27370

  • Mike
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Hello Nishta,

there are no error messages, just a blank page...

Mike
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Update Problems 4 months 3 weeks ago #27391

  • nishtha
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Please share screenshots for the same, whatever the screen shows when you try to update the extensions.

Thanks,
Nishtha
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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Update Problems 4 months 3 weeks ago #27420

  • Mike
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Good morning,

here are the requested screenshots...

Thank you, Mike



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Update Problems 4 months 3 weeks ago #27427

  • nishtha
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Did you try to update the extensions one by one and then check?

Thanks,
Nishtha
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

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Update Problems 4 months 3 weeks ago #27438

  • Mike
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Yes, I did. Result is the same...

Thank you, Mike
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Update Problems 4 months 3 weeks ago #27447

  • nishtha
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Hi,

Ok in that case, firstly please clear all the cache including that of your System's & Joomla, and then re-try updating.

If still it doesn't work, then you will have to manually install and update the extensions one by one.

Also this problem is not related to the template itself or any of our products, this can happen sometimes with your Joomla setup.

Still let us know if this helped.

Thanks,
Nishtha
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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Update Problems 4 months 3 weeks ago #27459

  • Mike
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Hello Nishtha,

meanwhile I have installed all updates manually which worked without any problems. I'm curious to see what happens in the next updates... ;-)

Anyway, thank you very much for your help and support.

Have a nice day, Mike
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Update Problems 4 months 3 weeks ago #27463

  • nishtha
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Thanks for letting us know, and we hope you don't face any such issue next time!
Problem solved, topic shall now be closed.

Thanks,
Nishtha
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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