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TOPIC: Contact form isn’t working PHP mailer / SMTP issue?

Contact form isn’t working PHP mailer / SMTP issue? 3 weeks 13 hours ago #27064

Hi everyone, I use the contact form from the JD Builder Pro layout. Unfortunately I don’t receive any email, also not in my junk box. The hosting company doesn’t support PHP mailer but send me details for the SMTP setup because it is safer. I receive the test email from the Joomla system, but I don’t receive any email send from the JD Builder form. Can anyone tell me if there is a problem with my settings and how do I adjust them?
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Contact form isn’t working PHP mailer / SMTP issue? 3 weeks 12 hours ago #27067

  • nishtha
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Hi,

Please share the screenshots of the backend where you have setup the emails, along with the site link so we can also check if we receive the mails or not.

Thanks,
Nishtha
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Contact form isn’t working PHP mailer / SMTP issue? 3 weeks 12 hours ago #27074

Hi Nishtha, the link to the website is: website
I added a Joomla screenshot of the SMTP setup and the setup of the Admin Mail Options of the contactform. Let me know if you need something else. Does the form normally work with SMTP?
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Last Edit: 3 weeks 11 hours ago by APEXCreative.
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Contact form isn’t working PHP mailer / SMTP issue? 2 weeks 6 days ago #27103

Can someone tell me if they have the contact form working with SMTP selected in the Joomla E-mail setup?
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Contact form isn’t working PHP mailer / SMTP issue? 2 weeks 5 days ago #27144

Good morning, i have reached out to the hosting company and asked them if they could help me. They told me the contact form isn't supporting SMTP, can someone conform that to me?
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Contact form isn’t working PHP mailer / SMTP issue? 2 weeks 2 days ago #27215

  • nishtha
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Hi,

Sorry for the delayed reply! Can you please share the backend login details of your website on This email address is being protected from spambots. You need JavaScript enabled to view it., along with this forum link, so we can confirm the same because there shouldn't be any issue with the SMTP or another mailer.

Thanks,
Nishtha
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Contact form isn’t working PHP mailer / SMTP issue? 2 weeks 1 day ago #27249

  • nishtha
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I checked our forms(both JD Builder & JD Simple Contact Form module) support SMTP but without the security layers meaning if the SMTP Security is set to None, then form submissions can be send and received but with the security layer no form submission so no receiving.

Thanks,
Nishtha
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

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Contact form isn’t working PHP mailer / SMTP issue? 1 day 7 hours ago #27642

  • dankra
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Hi Apex, was this ever solved to your satisfaction? I'm finalizing some forms and need to decide which is the best approach. If you were able to solve could you post your solution or screenshot/s, Thanks!
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