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TOPIC: privacy popup problem

privacy popup problem 1 month 1 week ago #28667

  • fgbalmes
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I have PHP 7.3.14, Joomla 3.9.25, astroid_template_zero, Framework Version: 2.5.1, Template Version: 2.5.1. In contact, when you open a privacy note pop-up, the screen remains dark and cannot be closed. I leave the link:

www.milkainsa.com/contactar/departament-d-administracio
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privacy popup problem 1 month 1 week ago #28673

  • vbctv2005
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This may be related to the same issue with the form folder that I and another person was having.
Try renaming the folder located under /templates/astroid_template_zero/html/layouts/joomla/
It should say form_(something). Just rename that folder to forms. If not it's a different issue then but It's a Privacy modal and that fixed the Registration page problem that was the same.
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privacy popup problem 1 month 6 days ago #28727

  • fgbalmes
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Thanks for the help.
I have renamed the folder (form-2021-02-23) to form. Keep giving the same problem
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privacy popup problem 1 month 5 days ago #28750

  • nishtha
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Hi,

Are you using any extension for this contact form or is it Joomla's default form?

Thanks,
Nishtha
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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privacy popup problem 1 month 5 days ago #28751

  • chandandeep
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This is happening because two different versions of bootstrap.js files are rendered on your site.
Please remove the old bootstrap file and don't rename the form folder. We have delete overrides in order to compatible with Joomla 4.
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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privacy popup problem 1 month 5 days ago #28784

  • fgbalmes
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Thanks.
The default for joomla.
What I don't know is which old version of bootstrap should I delete. How can I know that?
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privacy popup problem 1 month 4 days ago #28802

  • chandandeep
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Please send your site login details & FTP to This email address is being protected from spambots. You need JavaScript enabled to view it. with a forum link. So I investigate on it or you can also share a backup file.
Thank You,
If you like our support and products, tweet us at joomdev and let the world know about it.

To know more about products check out the their documentation.
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privacy popup problem 1 month 4 days ago #28811

  • fgbalmes
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Thanks. Sent by mail
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privacy popup problem 2 weeks 5 days ago #29126

  • fgbalmes
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Have you been able to look at it? I have not received a reply.
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privacy popup problem 2 weeks 4 days ago #29147

fgbalmes wrote:
Thanks for the help.
I have renamed the folder (form-2021-02-23) to quickpayportal form. Keep giving the same problem

I have exactly the same problem. Anyone got a suggestion?
Last Edit: 2 weeks 3 days ago by Natasha226.
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